You need to sign in to do that
Don't have an account?
MicheT
Live Agent After Hours Data Capture
We have a pre-chat form hosted on our website to initiate the chat. However, if there are no agents online, I want it to create a web-to-case from the pre-chat form. Is this possible? Can't seem to find this anywhere.
Thanks!
Thanks!
May I suggest you please give a try by creating separate form?
Please let us know if this works.
Mark it as solved if it's resolved.
Thanks,
Nagendra.