+ Start a Discussion
Tanner RussellTanner Russell 

Salesforce 1 mobile app on android devices ssl unkown error

A few users that are trying to use the salesforce1 mobile app are having issues loading data or loging in when they try to it will either show a loading screen forever or show an ssl unkown error toast message.
any ideas?
karthikeyan perumalkarthikeyan perumal
Hello, 

its know issue and its fixed by SF Team. kinldy go throgh this artical. and you have to reinstall your Current SF application  from Google play store. 

for more information about this issue 

https://success.salesforce.com/issues_view?id=a1p30000000sXzzAAE

hope this may resolve your issue. 

Thanks
karthik
 
Tanner RussellTanner Russell
It didnt work I reinstalled the app and still get the SSL error I also restarted the phone
karthikeyan perumalkarthikeyan perumal
Hello, 

i would suggest you  to chekc few more things from your side. 

kinldy follow the links below for same kind of issue. 

http://salesforce.stackexchange.com/questions/22286/why-cant-i-log-in-to-the-salesforce1-android-app-with-a-dev-account

https://help.salesforce.com/articleView?id=000133733&type=1

https://developer.salesforce.com/forums/?id=906F000000098jWIAQ


Hope this helps you.

Thanks
karthik
 
Tanner RussellTanner Russell
Hmm still not my connected app had the same settings this issue only happens with select users
Tanner RussellTanner Russell
my Org certificate results came up as perfectly fine
karthikeyan perumalkarthikeyan perumal
Hello Tanner, 

last one more option  for validate this issue. 

kinldy check this below setting are enabled for in that spacific user' profile level.  user Profile---->Connected Apps Access---> see the options.

User-added image

Thanks
karthik
 
Tanner RussellTanner Russell
Hey sorry I realized that this is not a user specific issue now but is a phone specific as I got access to one of the phones and tried to login myself only to recive the same error message. I also checked the profiles and they all have allow android
Greg MunckGreg Munck
This is a really REAL real problem for me also. We have noticed that on the Sprint Kyocera Android 6.0.1 phone we cannot log in to Salesforce1 mobile app at ALL.  

We get the error: SSL Error: Unknown Error.

More about the phone:
Sprint
Kyocera
Android 6.0.1
Android Security Patch Level: October 5, 2016
Security Software version: MDF v2.0 R4 Version 0.9
Software version: 1.100SP

Screenshot from Sprint Android Kyocera 01




Screenshot from Sprint Android Kyocera 02



 
Tanner RussellTanner Russell
The only we fix we could find was restoring the phones sadly
Greg MunckGreg Munck
Do you mean restoring the whole phone OS back to factory config?
Greg MunckGreg Munck
My phone is brand new...
Tanner RussellTanner Russell
yeah that seemed to fix it and thats odd I am not sure what its caused by this was salesforces response

In Summary : You are seeing errors with Android devices, where the user is getting SSL Unknown Error. We have determined the following with certain devices : When logging in on an Android device, you may see an Unknown SSL Error. This error typically occurs on older Android devices. You can try the following troubleshooting steps: 1. Uninstall Salesforce1 and download the app from the Play Store 2. Clear the cache from the mobile browsers installed on the phone 3. Check for system updates on the phone 4. Perform a factory reset on the device You have confirmed that so far Factory Reset has been able to clear the error, but you will follow up if you continue to have issues. For more information regarding your inquiry please reference the Knowledge Base Article below or you can search the Help & Training link in the upper right corner by using key words : Salesforce1 Unknown SSL Error on Android Phones https://help.salesforce.com/articleView?id=Salesforce1-Unknown-SSL-Error-on-Android-Phones&language=en_US&type=1
Tanner RussellTanner Russell
I sudject just loging in from the browser to salesforce it looks the same and works a lot better from my experiance
Carlos Garcia GarridoCarlos Garcia Garrido
I have the same problem. I have Android 6.0 in my phone. After I installed again salesforce1 app, still the error. Ive decide to use chrome on my phone directly and it works well. 
juan peresjuan peres
I have a problem with my application, I created it recently and now it's closed, it's called film app (https://playgoapk.com/film-app-apk/) and it's used to watch movies and series, if anyone knows how to help. thanks.
Sorrawich Techa-mornkulSorrawich Techa-mornkul
I found the same error "SSL error : Untrusted certificate authority".
Do you find any solution to solve this error?
User-added image