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Tanner Russell
Salesforce 1 mobile app on android devices ssl unkown error
A few users that are trying to use the salesforce1 mobile app are having issues loading data or loging in when they try to it will either show a loading screen forever or show an ssl unkown error toast message.
any ideas?
any ideas?
its know issue and its fixed by SF Team. kinldy go throgh this artical. and you have to reinstall your Current SF application from Google play store.
for more information about this issue
https://success.salesforce.com/issues_view?id=a1p30000000sXzzAAE
hope this may resolve your issue.
Thanks
karthik
i would suggest you to chekc few more things from your side.
kinldy follow the links below for same kind of issue.
http://salesforce.stackexchange.com/questions/22286/why-cant-i-log-in-to-the-salesforce1-android-app-with-a-dev-account
https://help.salesforce.com/articleView?id=000133733&type=1
https://developer.salesforce.com/forums/?id=906F000000098jWIAQ
Hope this helps you.
Thanks
karthik
last one more option for validate this issue.
kinldy check this below setting are enabled for in that spacific user' profile level. user Profile---->Connected Apps Access---> see the options.
Thanks
karthik
We get the error: SSL Error: Unknown Error.
More about the phone:
Sprint
Kyocera
Android 6.0.1
Android Security Patch Level: October 5, 2016
Security Software version: MDF v2.0 R4 Version 0.9
Software version: 1.100SP
In Summary : You are seeing errors with Android devices, where the user is getting SSL Unknown Error. We have determined the following with certain devices : When logging in on an Android device, you may see an Unknown SSL Error. This error typically occurs on older Android devices. You can try the following troubleshooting steps: 1. Uninstall Salesforce1 and download the app from the Play Store 2. Clear the cache from the mobile browsers installed on the phone 3. Check for system updates on the phone 4. Perform a factory reset on the device You have confirmed that so far Factory Reset has been able to clear the error, but you will follow up if you continue to have issues. For more information regarding your inquiry please reference the Knowledge Base Article below or you can search the Help & Training link in the upper right corner by using key words : Salesforce1 Unknown SSL Error on Android Phones https://help.salesforce.com/articleView?id=Salesforce1-Unknown-SSL-Error-on-Android-Phones&language=en_US&type=1
Do you find any solution to solve this error?