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Anupama Samantroy
Auto Response Rules for Guest Users
I want to send the email to the community guest user about the new case creation. I have created a Auto Response Rules and checking if the Web Email is not null then using the template for the Guest Users. But it does not send the email.
Though sending emails to the Contact works fine. Is there any way we can send the response emails to the unauthenticated users using Case Auto Reponse Rule?
Though sending emails to the Contact works fine. Is there any way we can send the response emails to the unauthenticated users using Case Auto Reponse Rule?
May I suggest you please check with below link from success community which might help you to accelerate with above requirement.
- https://success.salesforce.com/answers?id=90630000000gwtcAAA
Please let us know if this helps.Regards,
Nagendra.