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Vandana Rattan 4Vandana Rattan 4 

Case notifications when case is created by email from a selected Email ID

Hi,

We have implemented Email to Case for our Services team. It works well and they are notified when they send email to customers from case and customers reply. Is it however possible that notifications be sent to people even when cases are logged by a cretain person (email id)? So service reps select which customers they want to follow/track and whenever new cases are generated from emails sent by those people, service reps are notified?

Thnanks,
Vandana
LBKLBK
A Workflow Rule or a Process (Builder) is what you need to achieve this.