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Please refer these link to study about-
Report and Dashboards
Reports and Dashboards Quick Start:
https://help.salesforce.com/articleView?id=000113375&type=3
Briefly, explain me reports & Dashboards with the example?
https://success.salesforce.com/answers?id=90630000000hOkpAAE
Introduction to Reports and Dashboards Unit | Salesforce Trailhead
https://trailhead.salesforce.com/en/modules/reports_dashboards/units/reports_dashboards_overview
Reports & Dashboards - Trailhead - Salesforce.com
https://trailhead.salesforce.com/en/modules/reports_dashboards
Approval Process
Salesforce Approval Process
http://www.salesforcetutorial.com/dynamic-approval-process-salesforce/
Create an Approval Process with the Standard Wizard
https://help.salesforce.com/articleView?id=approvals_creating_approval_processes.htm&type=0
Sample Approval Processes
https://help.salesforce.com/articleView?id=approvals_useful_approval_processes.htm&type=0
Queue
Create Queues
https://help.salesforce.com/articleView?id=setting_up_queues.htm&language=en&type=0
Groups
What Is a Group? - Salesforce Help & Training
https://help.salesforce.com/articleView?id=user_groups.htm&language=en&type=0
Queue VS Groups
https://success.salesforce.com/answers?id=90630000000gw3JAAQ
Please Choose as best answer if it helps you:)
Thanks