function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Charlie NymanCharlie Nyman 

Does a Lightning Call Center have to be in apex?

I have created a call center that works in Salesforce Classic. It is 3rd party, hosted remotely, and does not use apex. I understand that some function calls are different between Classic and Lightning, but aside from that kind of difference, does a Lightning call center have to be in apex or not? Because, of course, if it doesn't have to use apex, it would be a lot easier for me to modify my call center to work in Lightning.
NagendraNagendra (Salesforce Developers) 
Hi Charlie,

It depends on what kind of features you have used to develop a call center in salesforce classic.The reason is there are few features which work both in salesforce classic and lightning.And there are also some features which work only in classic and some only in lightning.

Thanks,
Nagendra.