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Christian Klammer Pre chat form for live agent chat on custom site
Hi,
we've successfully integrated liveagent chat into our own app (using the JavaScript library).
We would now like to use a pre chat form to collect some customer data before the chat starts. The pre chat form would not be hosted on a force.com but it would be a custom form on our own website.
Is this possible? The documentation is quite confusing for someone who does not regularly deal with Salesforce terminology, and I'm getting the impression one has to host the pre chat form on Salesforce.
Thanks in advance for any help.
we've successfully integrated liveagent chat into our own app (using the JavaScript library).
We would now like to use a pre chat form to collect some customer data before the chat starts. The pre chat form would not be hosted on a force.com but it would be a custom form on our own website.
Is this possible? The documentation is quite confusing for someone who does not regularly deal with Salesforce terminology, and I'm getting the impression one has to host the pre chat form on Salesforce.
Thanks in advance for any help.
Hosting pre chat form to your own website is not possible as of now. Because when you hit the chat it will redirected to the org on which you have implemented the Live Agent.
Hope in future you can expected but currently not possible.
If you want to implement, here is the blog that will help you to setup pre chat form.
http://learnsforce.blogspot.in/2017/06/creating-account-and-case-with-live.html
Hope this will help you.
Regards,
Anil