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Wayne Feick Feedback on https://trailhead.salesforce.com/modules/service_omnichannel/units/service_omnichannel_setup
While working my way through Start Routing With Omni-Channel, towards the end I got confused. It reads:
This held me up for a bit, because there was no checkbox visible. After re-reading a bunch of times, I was able to find someone local who was able to figure out that I was in the chat view for this page, rather than the list view.
I had to switch to the list view before the instructions made sense. It may help others if you added something to make that clear.
3. Go to the Cases console tab and select All Open Cases from the dropdown.
4. Select the checkbox next to case you created and click Change Owner.
4. Select the checkbox next to case you created and click Change Owner.
This held me up for a bit, because there was no checkbox visible. After re-reading a bunch of times, I was able to find someone local who was able to figure out that I was in the chat view for this page, rather than the list view.
I had to switch to the list view before the instructions made sense. It may help others if you added something to make that clear.
May I request you to provide your feedback at Trailhead Support.At the bottom of the trailhead page, you can find feedback option.
I hope it will be helpful.
Best Regards
Rahul Kumar