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Sda Smn Approval process current user manager
I created an approval process with the new option "Next Automated Approver" = Manager
and then I putted the manager as approver on each step.
Let's say I have user1, user2 (user1's manager), user3 (user2's manager), user4, user5 ( user4's manager)
I submitted the Approval Process so the user1 should approve in the first step,
Then the user2 should approve because it is the manager of user1 but in this moment I assigned manually the step to approve to user4 and the user4 approve in this case the next step is assigned to user3 instead of user5. Because it should take the manager of the current approver nit the manager of the old approver.
How can I assign the new step to the manager of the current user (in this case user5)?
Any suggestions any body had this issue before? There'ssomething incorrect in the configuration or it is asalesforce functionality?
Thank you in advance
and then I putted the manager as approver on each step.
Let's say I have user1, user2 (user1's manager), user3 (user2's manager), user4, user5 ( user4's manager)
I submitted the Approval Process so the user1 should approve in the first step,
Then the user2 should approve because it is the manager of user1 but in this moment I assigned manually the step to approve to user4 and the user4 approve in this case the next step is assigned to user3 instead of user5. Because it should take the manager of the current approver nit the manager of the old approver.
How can I assign the new step to the manager of the current user (in this case user5)?
Any suggestions any body had this issue before? There'ssomething incorrect in the configuration or it is asalesforce functionality?
Thank you in advance
Any help please?