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Anupama@28Anupama@28 

Process builder flow not working for automated processes

We have set up a process builder flow as follows
> Created a checkbox field 'isActive' on 'Entitlement' Object
> Created a process builder flow and updating the field 'isActive' i.e.  'isActive' is checked or unchecked based on some conditions
> When I edit the record manually to meet the criteria process builder flow is working properly
> But for automated processes which happens in the backend and meet the criteria , the 'isActive' field is not gettign unchecked.
Please help me to find out what would be the reason and why it is not woking for automated process.

Thanks,
Anupama
Deepak Maheshwari 7Deepak Maheshwari 7
Please let me know what all automated processes are working on backend
Ashish DevAshish Dev
Debug logs are your best friend in cases like this.