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Edmondo Porcu Email Action not visibile in Activity History in Service Console
Since we switched to Lightning, we have no more "Email button". We added the Email Salesforce1 & Lightning action to the page layout for the Account Record but still we cannot see the button Email appearing next to Log a Call, new Task, new Event
May I suggest you please check with below link from the success community which will point you further in the right direction.
- https://success.salesforce.com/answers?id=90630000000DL5CAAW
Please let us know if this resolves your issue.Mark this as solved if it's resolved.
Thanks,
Nagendra