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Red Rick
Salesforce CTI integration with Avaya
I'm very new to salesforce. I have a client requirement to integrate the Salesforce Open CTI with avaya.
I don't know what steps to be followed to do it.
Is there any coding involved in it ?
I need some reference materials - to work on it.
I found this document in the online (This document describes installation and Configuration to setup Avaya with Open CTI): https://downloads.avaya.com/css/P8/documents/101027832
Is the procedure in this document is enough to setup ?
Kindly, someone please help me with this
I don't know what steps to be followed to do it.
Is there any coding involved in it ?
I need some reference materials - to work on it.
I found this document in the online (This document describes installation and Configuration to setup Avaya with Open CTI): https://downloads.avaya.com/css/P8/documents/101027832
Is the procedure in this document is enough to setup ?
Kindly, someone please help me with this
A 3rd party software like Tenfold can help you. It is a CTI that integrates Salesforce with Avaya. Tenfold can capture 100% of your client's customer interactions.
Tenfold's features include click-to-dial, automatic call logging, a caller ID (screen pop), a call analytics dashboard, and more.
You can learn more about the integration and you can request a free demo here:
https://www.tenfold.com/integrations/salesforce/avaya
Hope that helps!
You can find out more here (https://www.geomant.com/end-user-solutions/desktop-connect) or on App Exchange
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B4I1HEAV
You can learn more about the available integrations for salesforce here: (https://www.novelvox.com/integrations/salesforce-with-avaya-cti-connector/)https://www.novelvox.com/integrations/salesforce-with-avaya-cti-connector/