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Dylan Tramel 8 Input field in email message
Hi everyone,
I want to create an email message for non-Salesforce users to input a value into a custom Case field I created. So in the email message, I would want the non-Salesforce user to see the entire Case information, a field input box where they can type in the value, and then click a button in the email message to submit the record in the Case. Is this possible? What steps do I need to take in order to complete this? Do I need to make a Visualforce page or Apex trigger? I am not great with coding so any examples of code and pictures would help. Thank you!
I want to create an email message for non-Salesforce users to input a value into a custom Case field I created. So in the email message, I would want the non-Salesforce user to see the entire Case information, a field input box where they can type in the value, and then click a button in the email message to submit the record in the Case. Is this possible? What steps do I need to take in order to complete this? Do I need to make a Visualforce page or Apex trigger? I am not great with coding so any examples of code and pictures would help. Thank you!