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David Glick Access Denied Trying Callout
Hi,
I am using a Developer Edition Salesforce.Com environment and I am writing Apex code to call RESTful Web Services that my company’s product provides. I have added the URL to the “Remote Site Settings” using a hostname and when I ran the Visualforce Page, I got an error that the DNS failed. I then changed the “Remote Site Settings” to use the IP address, and now I get “Access Denied”, and “Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect”.
This is the entire response:
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <html><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <title>ERROR: The requested URL could not be retrieved</title> <style type="text/css"><!-- /* Stylesheet for Squid Error pages Adapted from design by Free CSS Templates http://www.freecsstemplates.org Released for free under a Creative Commons Attribution 2.5 License */ /* Page basics */ * { font-family: verdana, sans-serif; } html body { margin: 0; padding: 0; background: #efefef; font-size: 12px; color: #1e1e1e; } /* Page displayed title area */ #titles { margin-left: 15px; padding: 10px; padding-left: 100px; background: url('http://www.squid-cache.org/Artwork/SN.png') no-repeat left; } /* initial title */ #titles h1 { color: #000000; } #titles h2 { color: #000000; } /* special event: FTP success page titles */ #titles ftpsuccess { background-color:#00ff00; width:100%; } /* Page displayed body content area */ #content { padding: 10px; background: #ffffff; } /* General text */ p { } /* error brief description */ #error p { } /* some data which may have caused the problem */ #data { } /* the error message received from the system or other software */ #sysmsg { } pre { font-family:sans-serif; } /* special event: FTP / Gopher directory listing */ #dirmsg { font-family: courier; color: black; font-size: 10pt; } #dirlisting { margin-left: 2%; margin-right: 2%; } #dirlisting tr.entry td.icon,td.filename,td.size,td.date { border-bottom: groove; } #dirlisting td.size { width: 50px; text-align: right; padding-right: 5px; } /* horizontal lines */ hr { margin: 0; } /* page displayed footer area */ #footer { font-size: 9px; padding-left: 10px; } body :lang(fa) { direction: rtl; font-size: 100%; font-family: Tahoma, Roya, sans-serif; float: right; } :lang(he) { direction: rtl; } --></style> </head><body id=ERR_ACCESS_DENIED> <div id="titles"> <h1>ERROR</h1> <h2>The requested URL could not be retrieved</h2> </div> <hr> <div id="content"> <p>The following error was encountered while trying to retrieve the URL: <a href="http://172.30.238.94:8080/ibi_apps/rs/ibfs?">http://172.30.238.94:8080/ibi_apps/rs/ibfs?</a></p> <blockquote id="error"> <p><b>Access Denied.</b></p> </blockquote> <p>Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.</p> <p>Your cache administrator is <a href="mailto:support@salesforce.com?subject=CacheErrorInfo%20-%20ERR_ACCESS_DENIED&body=CacheHost%3A%20proxy-iad.net.salesforce.com%0D%0AErrPage%3A%20ERR_ACCESS_DENIED%0D%0AErr%3A%20%5Bnone%5D%0D%0ATimeStamp%3A%20Fri,%2008%20Sep%202017%2018%3A39%3A24%20GMT%0D%0A%0D%0AClientIP%3A%2010.222.61.10%0D%0A%0D%0AHTTP%20Request%3A%0D%0AGET%20%2Fibi_apps%2Frs%2Fibfs%3FIBIRS_action%3DsignOn%26IBIRS_userName%3Dadmin%26IBIRS_password%3Dadmin%20HTTP%2F1.1%0ASFDC_STACK_DEPTH%3A%201%0D%0AHost%3A%20172.30.238.94%3A8080%0D%0AContent-Length%3A%200%0D%0AX-Forwarded-For%3A%2010.222.204.43%0D%0A%0D%0A%0D%0A">support@salesforce.com</a>.</p> <br> </div> <hr> <div id="footer"> <p>Generated Fri, 08 Sep 2017 18:39:24 GMT by proxy-iad.net.salesforce.com (squid)</p> <!-- ERR_ACCESS_DENIED --> </div> </body></html>
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <html><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <title>ERROR: The requested URL could not be retrieved</title> <style type="text/css"><!-- /* Stylesheet for Squid Error pages Adapted from design by Free CSS Templates http://www.freecsstemplates.org Released for free under a Creative Commons Attribution 2.5 License */ /* Page basics */ * { font-family: verdana, sans-serif; } html body { margin: 0; padding: 0; background: #efefef; font-size: 12px; color: #1e1e1e; } /* Page displayed title area */ #titles { margin-left: 15px; padding: 10px; padding-left: 100px; background: url('http://www.squid-cache.org/Artwork/SN.png') no-repeat left; } /* initial title */ #titles h1 { color: #000000; } #titles h2 { color: #000000; } /* special event: FTP success page titles */ #titles ftpsuccess { background-color:#00ff00; width:100%; } /* Page displayed body content area */ #content { padding: 10px; background: #ffffff; } /* General text */ p { } /* error brief description */ #error p { } /* some data which may have caused the problem */ #data { } /* the error message received from the system or other software */ #sysmsg { } pre { font-family:sans-serif; } /* special event: FTP / Gopher directory listing */ #dirmsg { font-family: courier; color: black; font-size: 10pt; } #dirlisting { margin-left: 2%; margin-right: 2%; } #dirlisting tr.entry td.icon,td.filename,td.size,td.date { border-bottom: groove; } #dirlisting td.size { width: 50px; text-align: right; padding-right: 5px; } /* horizontal lines */ hr { margin: 0; } /* page displayed footer area */ #footer { font-size: 9px; padding-left: 10px; } body :lang(fa) { direction: rtl; font-size: 100%; font-family: Tahoma, Roya, sans-serif; float: right; } :lang(he) { direction: rtl; } --></style> </head><body id=ERR_ACCESS_DENIED> <div id="titles"> <h1>ERROR</h1> <h2>The requested URL could not be retrieved</h2> </div> <hr> <div id="content"> <p>The following error was encountered while trying to retrieve the URL: <a href="http://172.30.238.94:8080/ibi_apps/rs/ibfs/WFC/Repository/Tests/Car_Report.fex">http://172.30.238.94:8080/ibi_apps/rs/ibfs/WFC/Repository/Tests/Car_Report.fex</a></p> <blockquote id="error"> <p><b>Access Denied.</b></p> </blockquote> <p>Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.</p> <p>Your cache administrator is <a href="mailto:support@salesforce.com?subject=CacheErrorInfo%20-%20ERR_ACCESS_DENIED&body=CacheHost%3A%20proxy-iad.net.salesforce.com%0D%0AErrPage%3A%20ERR_ACCESS_DENIED%0D%0AErr%3A%20%5Bnone%5D%0D%0ATimeStamp%3A%20Fri,%2008%20Sep%202017%2018%3A39%3A24%20GMT%0D%0A%0D%0AClientIP%3A%2010.222.61.10%0D%0A%0D%0AHTTP%20Request%3A%0D%0AGET%20%2Fibi_apps%2Frs%2Fibfs%2FWFC%2FRepository%2FTests%2FCar_Report.fex%20HTTP%2F1.1%0ASFDC_STACK_DEPTH%3A%201%0D%0AHost%3A%20172.30.238.94%3A8080%0D%0AContent-Length%3A%200%0D%0AX-Forwarded-For%3A%2010.222.204.43%0D%0A%0D%0A%0D%0A">support@salesforce.com</a>.</p> <br> </div> <hr> <div id="footer"> <p>Generated Fri, 08 Sep 2017 18:39:24 GMT by proxy-iad.net.salesforce.com (squid)</p> <!-- ERR_ACCESS_DENIED --> </div> </body></html>
I’d appreciate any assistance you could provide.
Thank you,
David.
I am using a Developer Edition Salesforce.Com environment and I am writing Apex code to call RESTful Web Services that my company’s product provides. I have added the URL to the “Remote Site Settings” using a hostname and when I ran the Visualforce Page, I got an error that the DNS failed. I then changed the “Remote Site Settings” to use the IP address, and now I get “Access Denied”, and “Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect”.
This is the entire response:
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <html><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <title>ERROR: The requested URL could not be retrieved</title> <style type="text/css"><!-- /* Stylesheet for Squid Error pages Adapted from design by Free CSS Templates http://www.freecsstemplates.org Released for free under a Creative Commons Attribution 2.5 License */ /* Page basics */ * { font-family: verdana, sans-serif; } html body { margin: 0; padding: 0; background: #efefef; font-size: 12px; color: #1e1e1e; } /* Page displayed title area */ #titles { margin-left: 15px; padding: 10px; padding-left: 100px; background: url('http://www.squid-cache.org/Artwork/SN.png') no-repeat left; } /* initial title */ #titles h1 { color: #000000; } #titles h2 { color: #000000; } /* special event: FTP success page titles */ #titles ftpsuccess { background-color:#00ff00; width:100%; } /* Page displayed body content area */ #content { padding: 10px; background: #ffffff; } /* General text */ p { } /* error brief description */ #error p { } /* some data which may have caused the problem */ #data { } /* the error message received from the system or other software */ #sysmsg { } pre { font-family:sans-serif; } /* special event: FTP / Gopher directory listing */ #dirmsg { font-family: courier; color: black; font-size: 10pt; } #dirlisting { margin-left: 2%; margin-right: 2%; } #dirlisting tr.entry td.icon,td.filename,td.size,td.date { border-bottom: groove; } #dirlisting td.size { width: 50px; text-align: right; padding-right: 5px; } /* horizontal lines */ hr { margin: 0; } /* page displayed footer area */ #footer { font-size: 9px; padding-left: 10px; } body :lang(fa) { direction: rtl; font-size: 100%; font-family: Tahoma, Roya, sans-serif; float: right; } :lang(he) { direction: rtl; } --></style> </head><body id=ERR_ACCESS_DENIED> <div id="titles"> <h1>ERROR</h1> <h2>The requested URL could not be retrieved</h2> </div> <hr> <div id="content"> <p>The following error was encountered while trying to retrieve the URL: <a href="http://172.30.238.94:8080/ibi_apps/rs/ibfs?">http://172.30.238.94:8080/ibi_apps/rs/ibfs?</a></p> <blockquote id="error"> <p><b>Access Denied.</b></p> </blockquote> <p>Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.</p> <p>Your cache administrator is <a href="mailto:support@salesforce.com?subject=CacheErrorInfo%20-%20ERR_ACCESS_DENIED&body=CacheHost%3A%20proxy-iad.net.salesforce.com%0D%0AErrPage%3A%20ERR_ACCESS_DENIED%0D%0AErr%3A%20%5Bnone%5D%0D%0ATimeStamp%3A%20Fri,%2008%20Sep%202017%2018%3A39%3A24%20GMT%0D%0A%0D%0AClientIP%3A%2010.222.61.10%0D%0A%0D%0AHTTP%20Request%3A%0D%0AGET%20%2Fibi_apps%2Frs%2Fibfs%3FIBIRS_action%3DsignOn%26IBIRS_userName%3Dadmin%26IBIRS_password%3Dadmin%20HTTP%2F1.1%0ASFDC_STACK_DEPTH%3A%201%0D%0AHost%3A%20172.30.238.94%3A8080%0D%0AContent-Length%3A%200%0D%0AX-Forwarded-For%3A%2010.222.204.43%0D%0A%0D%0A%0D%0A">support@salesforce.com</a>.</p> <br> </div> <hr> <div id="footer"> <p>Generated Fri, 08 Sep 2017 18:39:24 GMT by proxy-iad.net.salesforce.com (squid)</p> <!-- ERR_ACCESS_DENIED --> </div> </body></html>
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <html><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <title>ERROR: The requested URL could not be retrieved</title> <style type="text/css"><!-- /* Stylesheet for Squid Error pages Adapted from design by Free CSS Templates http://www.freecsstemplates.org Released for free under a Creative Commons Attribution 2.5 License */ /* Page basics */ * { font-family: verdana, sans-serif; } html body { margin: 0; padding: 0; background: #efefef; font-size: 12px; color: #1e1e1e; } /* Page displayed title area */ #titles { margin-left: 15px; padding: 10px; padding-left: 100px; background: url('http://www.squid-cache.org/Artwork/SN.png') no-repeat left; } /* initial title */ #titles h1 { color: #000000; } #titles h2 { color: #000000; } /* special event: FTP success page titles */ #titles ftpsuccess { background-color:#00ff00; width:100%; } /* Page displayed body content area */ #content { padding: 10px; background: #ffffff; } /* General text */ p { } /* error brief description */ #error p { } /* some data which may have caused the problem */ #data { } /* the error message received from the system or other software */ #sysmsg { } pre { font-family:sans-serif; } /* special event: FTP / Gopher directory listing */ #dirmsg { font-family: courier; color: black; font-size: 10pt; } #dirlisting { margin-left: 2%; margin-right: 2%; } #dirlisting tr.entry td.icon,td.filename,td.size,td.date { border-bottom: groove; } #dirlisting td.size { width: 50px; text-align: right; padding-right: 5px; } /* horizontal lines */ hr { margin: 0; } /* page displayed footer area */ #footer { font-size: 9px; padding-left: 10px; } body :lang(fa) { direction: rtl; font-size: 100%; font-family: Tahoma, Roya, sans-serif; float: right; } :lang(he) { direction: rtl; } --></style> </head><body id=ERR_ACCESS_DENIED> <div id="titles"> <h1>ERROR</h1> <h2>The requested URL could not be retrieved</h2> </div> <hr> <div id="content"> <p>The following error was encountered while trying to retrieve the URL: <a href="http://172.30.238.94:8080/ibi_apps/rs/ibfs/WFC/Repository/Tests/Car_Report.fex">http://172.30.238.94:8080/ibi_apps/rs/ibfs/WFC/Repository/Tests/Car_Report.fex</a></p> <blockquote id="error"> <p><b>Access Denied.</b></p> </blockquote> <p>Access control configuration prevents your request from being allowed at this time. Please contact your service provider if you feel this is incorrect.</p> <p>Your cache administrator is <a href="mailto:support@salesforce.com?subject=CacheErrorInfo%20-%20ERR_ACCESS_DENIED&body=CacheHost%3A%20proxy-iad.net.salesforce.com%0D%0AErrPage%3A%20ERR_ACCESS_DENIED%0D%0AErr%3A%20%5Bnone%5D%0D%0ATimeStamp%3A%20Fri,%2008%20Sep%202017%2018%3A39%3A24%20GMT%0D%0A%0D%0AClientIP%3A%2010.222.61.10%0D%0A%0D%0AHTTP%20Request%3A%0D%0AGET%20%2Fibi_apps%2Frs%2Fibfs%2FWFC%2FRepository%2FTests%2FCar_Report.fex%20HTTP%2F1.1%0ASFDC_STACK_DEPTH%3A%201%0D%0AHost%3A%20172.30.238.94%3A8080%0D%0AContent-Length%3A%200%0D%0AX-Forwarded-For%3A%2010.222.204.43%0D%0A%0D%0A%0D%0A">support@salesforce.com</a>.</p> <br> </div> <hr> <div id="footer"> <p>Generated Fri, 08 Sep 2017 18:39:24 GMT by proxy-iad.net.salesforce.com (squid)</p> <!-- ERR_ACCESS_DENIED --> </div> </body></html>
I’d appreciate any assistance you could provide.
Thank you,
David.