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custom live agent search
I have completed the Live Agent Setup and successfully completed the Deployment,Buttons,skills and pre-chat page creation and everything required... working as expected.
Agnet is able to accept the chat from cusomer and salesforce Contact search is helping to find the customer.
Now my business team is looking for custom search when agent is accept chat, I have developed a custom search using visualforce and apex.
I am able to open Visualforce page when the Agent accept chat and I am not able to populate the data in custom search from pre-chat.
any idea how to pouplate the values in visualforce page from Pre-Chat page?
Thanks
Agnet is able to accept the chat from cusomer and salesforce Contact search is helping to find the customer.
Now my business team is looking for custom search when agent is accept chat, I have developed a custom search using visualforce and apex.
I am able to open Visualforce page when the Agent accept chat and I am not able to populate the data in custom search from pre-chat.
any idea how to pouplate the values in visualforce page from Pre-Chat page?
Thanks