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Apex code for Task assignment to queue
Hi,
I want particular tasks to assign a group of people, similar to a Task assigned to a queue, But as this feature is till an idea and not implemented yet, I want to know if through apex code we can achieve this ?
I can use Roles, personal, public groups, multiple users But these are not satisfying my requirement as, those creating multiple same tasks for each assigned users, I want that only one task should be reflecteed in a particular object. and from a group of users anybody can pick it up. Any suggestions plz, on how to write a coding for this. Thanks
I want particular tasks to assign a group of people, similar to a Task assigned to a queue, But as this feature is till an idea and not implemented yet, I want to know if through apex code we can achieve this ?
I can use Roles, personal, public groups, multiple users But these are not satisfying my requirement as, those creating multiple same tasks for each assigned users, I want that only one task should be reflecteed in a particular object. and from a group of users anybody can pick it up. Any suggestions plz, on how to write a coding for this. Thanks
You can create a task and assigned even that may be 'picked up' by multiple users. You could highlight that on a checkbox for example and use that in list view (or by subject whichever may highlight is a task for a team to work on).
Reminder, so email alert when task is not completed and due date greater than today send to assigned and 'additional addresses' a distro group.
It really depends on how you operate.
Hope this helps.
Mark this as solved if it;s resolved.
Thanks,
Nagendra
But this approach doesnt working as what we want is , that the tasks assigned should be visible in the Home page in " My Task" of the user. Assigning tasks to a multiple users , will create the tasks multiple times which also we dont want to be. So, may be coding is a way i think.