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Gabriel Meneses 10Gabriel Meneses 10 

Survey Force Error When Submitting Survey Answers


I have created a new survey in production environment using Survey Force from the app exchange by Salesforce Labs. When the survey is sent with caseid and contactid links from a case using an Email Template built with the Survey Force link within it. The user receives the email and survey link, can access and fill in the answers to the survey, BUT, when they attempt to Submit the answers, this message appears on top of page.

Error: Some error occured while saving response

Does anyone know what is causing this, I've checked multiple threads, enabled headers, permissions are properly set, access and visibility seem to be exactly as stated in install guide. Our org is heavily customized and lots of code but I cannot find the source of the error. Thank you for your help and time.

GabeError Message
Naval Sharma4Naval Sharma4
Did you try to reach to support? I think they can help you as they can only debug the logs of their managed package.
Gabriel Meneses 10Gabriel Meneses 10
Hi Naval, I did reach out to support and they were of no help. They actually suggested I post it here in the Dev Commmunity to seek outside help.
debikendebiken
Gabriel, did you have any luck?  I am experiencing the same thing and have enabled every field that would seem to be suspect.
Santosh Reddy 10044Santosh Reddy 10044
Hi Gabriel, did you figure out the solution for this or is it still going on. Got the same error recently in my org too.
Stephanie BartonStephanie Barton
Did you get a solution for this? I am experiencing this issue currently.  
debikendebiken
I believe this is what worked for me:
The problem were the security settings for contacts and cases. Both are private.
So I created a public group for the survey site user and added 2 sharing rules to give case and contact read-only access.
Stephanie BartonStephanie Barton
Fixed it.  Thanks!
Jon GradmanJon Gradman
Works great thank you thank you
Gabriel Meneses 10Gabriel Meneses 10
Hi, I apologize for such a late reply but my issue was resolved temporarily and is now back. I get the same error even though the sharing settings have been created, public group, site public access is properly set and all. The strange part is that now I have a single link to a survey that error's out, all others sent work and can be submitted fine. I ran debug logs and this is the error I receive : 

14:34:22.0 (51825063)|EXCEPTION_THROWN|[389]|System.DmlException: Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: 5000Z000016EfOE: [] 14:34:22.0 (52283347)|USER_DEBUG|[342]|DEBUG|Exception: Insert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id: 5000Z000016EfOE: [] 14:34:22.0 (52579518)|VF_PAGE_MESSAGE|Some error occured while saving response

I've doubled checked everything and nothing seems to be incorrect, but this survey link fails every time : 

http://prod-customersuccess.force.com/SurveyForce/TakeSurvey?id=a2w0Z000003716fQAA&cId=0030Z00003PGLht&caId=5000Z000014TliF
Melody LinMelody Lin
Hi I have the same issue and also created a public group for the survey site user and added 2 sharing rules to give case and contact read-only access. The issue still remains the same. Anyone has any idea? same issue as Gabriel reported. 
David Neubauer 1David Neubauer 1
Hi, we're having the same issue. Melody, have you had any chance in getting this fixed? Thanks
John Wick 34John Wick 34
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