function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Pavani Akella 9Pavani Akella 9 

auto populate contact name given an email address for case

I would like to auto-populate contact name when an email address is given in the case.

Can someone please hep me with this?

Thanks in advance
Marc D BehrMarc D Behr
Sounds like a job for a Flow (or a trigger). The flow or trigger can fire when the case is created and look at the suplied email and then try to do a search for that email in contacts and then populate the contact id on the case.