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PritsPrits 

user is unable to view salesforce outlook related record. Getting error You are not connected to salesforce.

NagendraNagendra (Salesforce Developers) 
Hi Prits,

Sorry for this issue you are encountering.

May I suggest you please check with below help document which will help you with the above issue. Hope this should resolve the issue for you.

Kindly mark this as solved if my reply was helpful.

Thanks,
Nagendra