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does salesforce support respond to internal server errors?
When I get an Internal service error and it tells me that Salesforce support team has been notified, what then? I keep getting the error and haven't heard from them. Maybe you all could help. Here is my error and my logs:
An internal server error has occurred
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.
Thank you again for your patience and assistance. And thanks for using salesforce.com!
Error ID: 657774541-39318 (1260044521)
41.0 APEX_CODE,DEBUG;APEX_PROFILING,ERROR;CALLOUT,ERROR;DB,ERROR;SYSTEM,ERROR;VALIDATION,ERROR;VISUALFORCE,ERROR;WAVE,INFO;WORKFLOW,ERROR 09:56:36.0 (319626)|EXECUTION_STARTED 09:56:36.0 (341741)|CODE_UNIT_STARTED|[EXTERNAL]|VisualForce View State 09:56:36.0 (8774368)|CODE_UNIT_FINISHED|VisualForce View State 09:56:36.0 (9595738)|EXECUTION_FINISHED
41.0 APEX_CODE,DEBUG;APEX_PROFILING,ERROR;CALLOUT,ERROR;DB,ERROR;SYSTEM,ERROR;VALIDATION,ERROR;VISUALFORCE,ERROR;WAVE,INFO;WORKFLOW,ERROR 09:56:31.0 (360277)|EXECUTION_STARTED 09:56:31.0 (390839)|CODE_UNIT_STARTED|[EXTERNAL]|VisualForce View State 09:56:31.0 (10190228)|CODE_UNIT_FINISHED|VisualForce View State 09:56:31.0 (11024888)|EXECUTION_FINISHED
Thanks in advance!
Jerrod.
An internal server error has occurred
An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.
Thank you again for your patience and assistance. And thanks for using salesforce.com!
Error ID: 657774541-39318 (1260044521)
41.0 APEX_CODE,DEBUG;APEX_PROFILING,ERROR;CALLOUT,ERROR;DB,ERROR;SYSTEM,ERROR;VALIDATION,ERROR;VISUALFORCE,ERROR;WAVE,INFO;WORKFLOW,ERROR 09:56:36.0 (319626)|EXECUTION_STARTED 09:56:36.0 (341741)|CODE_UNIT_STARTED|[EXTERNAL]|VisualForce View State 09:56:36.0 (8774368)|CODE_UNIT_FINISHED|VisualForce View State 09:56:36.0 (9595738)|EXECUTION_FINISHED
41.0 APEX_CODE,DEBUG;APEX_PROFILING,ERROR;CALLOUT,ERROR;DB,ERROR;SYSTEM,ERROR;VALIDATION,ERROR;VISUALFORCE,ERROR;WAVE,INFO;WORKFLOW,ERROR 09:56:31.0 (360277)|EXECUTION_STARTED 09:56:31.0 (390839)|CODE_UNIT_STARTED|[EXTERNAL]|VisualForce View State 09:56:31.0 (10190228)|CODE_UNIT_FINISHED|VisualForce View State 09:56:31.0 (11024888)|EXECUTION_FINISHED
Thanks in advance!
Jerrod.
Sorry for this issue you are encountering.
This error can mean anything. It is an unhandled exception to the
Salesforce platform.This type of error indicates that an error has occurred that hasn't been trapped by the platform - a low-level java exception for example.
If you need to move quicker then start removing functionality from the component to isolate where the problem occurs and see if there are any other mechanisms you can use.
There may be - I'd use a binary chop technique of commenting out half the code and seeing if the error goes away, and narrow down from that.
Hope this helps.
Thanks,
Nagendra