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Vittorio Pio Ronga Article Count View
Hi All,
I have configured a site with public access and I have published few articles on it. My guest users are able to see these articles and are able to create a case using a Component we have created.
My problem is that when the guest user open an article, the Article Total View Count doesn't increase.
I have seen that there is a dedicated object, KnowledgeArticleViewStat, and there is the Channel that rapresents WHERE the article has been opened (https://help.salesforce.com/articleView?id=000213018&type=1)
My gol is increase the view for the channel Pkb.
Thank you for you support,
Vittorio
I have configured a site with public access and I have published few articles on it. My guest users are able to see these articles and are able to create a case using a Component we have created.
My problem is that when the guest user open an article, the Article Total View Count doesn't increase.
I have seen that there is a dedicated object, KnowledgeArticleViewStat, and there is the Channel that rapresents WHERE the article has been opened (https://help.salesforce.com/articleView?id=000213018&type=1)
My gol is increase the view for the channel Pkb.
Thank you for you support,
Vittorio
Chris JericoHello, I also encountered the same problem, may I ask whether you finally solved it? If so, please reply to me. Thank you very much