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Salil Patnaik 9Salil Patnaik 9 

Send SMS from Service Cloud via Marketing Cloud

I have a use case where I need send SMS from Service Cloud via connected Marketing Cloud. What would be my best approach. (We shouldn't use any 3rd Party SMS app).
Prabha RGPrabha RG
If you have proper Marketing cloud license (ExactTarget), you can use their rest callout services to send SMS.
All you need is to create an ApexSmsService class that makes restapi callout to  Exact Target services.
You can use this single apex class across your Salesforce instance (Sales or Service cloud)
pcouchmanpcouchman
I have the exact same use case. We are looking to trigger an SMS from Service Cloud using MobileConnect. I'm trying to do a simple proof of concept flow for demonstration purposes. As I'm still pretty new to Salesforce and trying to get up a steep learning curve, does anyone have any sample code that I can use to get me started?
Salil Patnaik 18Salil Patnaik 18
You can use Marketing Cloud API to send SMS. Just hit the API's with the parameters and it would work. But you need to have a Short Code before that.