+ Start a Discussion
Gerardo Rodriguez LaraGerardo Rodriguez Lara 

Active send email in Activity

I need to enable the ability to send emails from the Activities in the Detail of Account, but when I add Activities to Page Layout, it adds Activities but not the Send Email option.

In setup I've enabled Lightning for Outlook. In related list Activities I've enabled send email. In profile I've enabled 'send email' permission.

User-added image

SalesFORCE_enFORCErSalesFORCE_enFORCEr
Hi Gerardo,

Can you please check Deliverability settings? It should be set to "All Email"
Setup>Email Administration>Deliverability>Access Level
Gerardo Rodriguez LaraGerardo Rodriguez Lara
Yes, Deliverability is set up like that:
User-added image
SalesFORCE_enFORCErSalesFORCE_enFORCEr
What happens when you click on No, Send through Salesforce button?