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Jayesh_TejwaniJayesh_Tejwani 

Live Agent : Open Case Record in Edit Mode (instead of detail view)

Hello All,

I need an urgent help, how can I directly show the record to the sales rep in Edit mode instead of showing record detail page after Pre Chat form creates the case and contact record.
Can it be done use pre-chat API?
Amit Chaudhary 8Amit Chaudhary 8
Please check below post. May be this will help you
1) http://amitsalesforce.blogspot.com/search/label/Live%20Agent

Whilc creating Console App you can do the same
User-added image

Let us know if this will help you
 
Jayesh_TejwaniJayesh_Tejwani
Hello Amit,

Using this method we can show new Case record but my intention is to show already created Case record by Pre Chat API to show in Edit Mode.
Hope you got my point.
sandhubalssandhubals
Hi Jayesh, did you get this answered or sorted out? Thanks!
Sonali_takkeSonali_takke
What is Solution , I also want to show matched contact record with prescreening details in edit form. instead of detail page with edit button which we need to click manually.

Thank you