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Renu Bh Question regarding CIC
Hi All,
I have query regarding CIC. Can anybody please help me understand how it is integrated with Salesfoce? I am clueless on how to work this issue. I have already raised an case with Support team but looking for any ways to figure out the cause of this.
Sometimes, when the user makes a call, the activity gets logged against opportunity and sometimes with Account. Is this behavious dependant on any parameters/conditions.
Thanks in Advance,
Renu
I have query regarding CIC. Can anybody please help me understand how it is integrated with Salesfoce? I am clueless on how to work this issue. I have already raised an case with Support team but looking for any ways to figure out the cause of this.
Sometimes, when the user makes a call, the activity gets logged against opportunity and sometimes with Account. Is this behavious dependant on any parameters/conditions.
Thanks in Advance,
Renu