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Lucus Van Blaircum Emails forwarded to Email-to-Case email address failing to create cases
When attempting to forward an email chain into an email-to-case service the email...vanishes.
My assumption is there is an upper limit on the size an email can be for the email-to-case.
A few questions:
1) Is this true? Is there a limit on the size an email can be for email-to-case?
2) If an email fails to create an email-to-case is this logged somewhere?
3) If (1) is true, is it possible to truncate the email on its way in?
My assumption is there is an upper limit on the size an email can be for the email-to-case.
A few questions:
1) Is this true? Is there a limit on the size an email can be for email-to-case?
2) If an email fails to create an email-to-case is this logged somewhere?
3) If (1) is true, is it possible to truncate the email on its way in?
Emails forwarded generally work, as to email CCs.
This issue seems to apply to email chains forwarded into Salesforce.
Thanks for any and all help you can provide.