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Nakul Chaudhari 17 Convert existing Solutions into Knowledge base
Hi,
I am trying to find the quickest way to convert Salesforce Solutions attached to Cases into Knowledge base. I have around 10k cases in my Salesforce org. The manual way is to go through each case and solution and identify similar solutions. Export them and import as Articles into Knowledge Base.
However, going through 10k cases manually is time consming. Can anyone suggest me better option of doing this?
Currently, I am trying to find a way using Salesforce Eintstein to seggregate solutions. Once this is done then it is easy to import them as articles in Knowledge Base. Am I going in right direction?
I am trying to find the quickest way to convert Salesforce Solutions attached to Cases into Knowledge base. I have around 10k cases in my Salesforce org. The manual way is to go through each case and solution and identify similar solutions. Export them and import as Articles into Knowledge Base.
However, going through 10k cases manually is time consming. Can anyone suggest me better option of doing this?
Currently, I am trying to find a way using Salesforce Eintstein to seggregate solutions. Once this is done then it is easy to import them as articles in Knowledge Base. Am I going in right direction?
Michael Machado 22Hi Nakul. We are going to be announcing solutions next week that can aid you in these processes. If you are signed up at api.einstein.ai/signup ... You will be notified by email when the services go live. Should be a great way to help you automate this task and more tasks in the future. Stay tuned for more info.