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AbAb 

Send an email stopped temporarily | Reason ?

Hello,

On activity history, the is a standard button called "Send an email", the email which allows user to send email.

for 3 day, it stopped working, no changes in setting was made.

what can be reson ?

thanks for suggestion
Best Answer chosen by Ab
vishnu Rvishnu R
hi sandrine,

may be you have exceeded the email limits of salesforce.
 
What COUNTS towards the limit
* Mass Emails to Contacts
* Mass Email to Leads
* Emails send via the API to email addresses 
* Emails send via the API to contacts (Both single and mass emails)
* Emails send via API to Leads (both Single & Mass Emails)

What DOES NOT COUNT towards the limit
* Mass emails to Users
* Emails via API to User ID’s
* Emails send from the “Send Email” button on contacts (single emails/email author)
* Emails send from the “Send Email” button on Leads (single emails/email author)

The TO and CC will both count if the recipients are external email addresses.  If you send a mass email to 1,000 external recipients, that will use up the email limit in the same way as 100 emails to 10 external recipients.  
 
Mass emails also have limits on the number of recipients you can specify through one mass email call:
 
Professional = 250
Enterprise = 500
Unlimited = 1000

https://help.salesforce.com/apex/HTViewSolution?id=000002490&language=en_US


https://help.salesforce.com/HTViewHelpDoc?id=limits_email_mass.htm​ (https://help.salesforce.com/HTViewHelpDoc?id=limits_email_mass.htm)


hope this helps you
 thanks
vishnu R