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Message Queue in Salesforce

Hi All - I have a scenario, where there was a company wide issue with Shared mailboxes, where emails were not delivered to these mailboxes. If any request sent to shared email boxes as part of email to case the request would be lost.
My question is will integrating Message queue with Salesforce would help in this scenario ? where the request sent to these shared mailboxes will be in the messagequeue and once the shared mailboxes are up and running the requests will be forwarded to these boxes . If we can achieve it, how do we configure it ? if no, do we have any other way to retrieve these requests ...