Apex Code Development You need to sign in to do that
Don't have an account?
Live Agent issue: Failure to load file
I receive this error when going from my Pre Chat page and trying to instatiate a chat. Has anyone else seen this error?
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
Server responded with error: Error: XHR Error from https://xxxxxx.salesforceliveagent.com/chat/rest/Chasitor/ChasitorInit (500): An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience. Error ID: 1464635038-339 (1119028761)
chasitor.js:12 Cancelling connection
The Pre Chat window then gets this message: Connection Lost: Please check your local connection.
Any ideas?
Thanks!
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
Server responded with error: Error: XHR Error from https://xxxxxx.salesforceliveagent.com/chat/rest/Chasitor/ChasitorInit (500): An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience. Error ID: 1464635038-339 (1119028761)
chasitor.js:12 Cancelling connection
The Pre Chat window then gets this message: Connection Lost: Please check your local connection.
Any ideas?
Thanks!
The 500 code would normally indicate an error on the server, not anything with your code. Some thoughts
Talk to the server developer for more info. You can't get more info directly.
Look for anything you might think could case a problem for the server process.
Could be intermittent, like if the server database goes down. May be worth trying at another time.
Please raise a case with salesforce support and follow with them.
how you can reach salesforce support team.
- https://help.salesforce.com/apex/HTViewSolution?id=000123530&language=en_US
- https://help.salesforce.com/HTViewSolution?id=000001000&language=en_US
- support@salesforce.com
Hope this helps you!If this helps mark it as solved.
Thanks and Regards
Sandhya