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Mark Purick 9Mark Purick 9 

How can I get the case's record type selected by the user to pass to the interaction log?

In the Service Cloud Console, my user selects between 3 record types for a Case.  How can I then pass that value to my custom interaction log so that I can properly filter picklists?

Thanks!
NagendraNagendra (Salesforce Developers) 
Hi Mark,

Please find similar kind of issue from the success community,

https://success.salesforce.com/answers?id=90630000000gywGAAQ

Best Regards,
Nagendra.P