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Abhishek Purohit How can I solve this?
There are 2 record types namely 'Case' & 'Problem Ticket'
There needs to be an association of problem ticket to case such that 1 problem ticket will have multiple cases.
When I close the problem ticket the associated cases needs to be closed with it
There needs to be an association of problem ticket to case such that 1 problem ticket will have multiple cases.
When I close the problem ticket the associated cases needs to be closed with it
I do something similar to this. You can create a lookup relationship from the case to its corresponding problem ticket.
You can then make a flow to update the status of the cases depending on their parent problem ticket.
Hope this helps!
AM