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Kyriacos TheohariKyriacos Theohari 

Exporting a case with its related email and the attachments

Hi I need to know if the below scenario is possible as everything i have read so far says no.

I have a case with a email linked to it. The email also has attachments that are linked to it. What I would like to do is export all the related information out of Salesforce.

Is this possible?
Best Answer chosen by Kyriacos Theohari
karthikeyan perumalkarthikeyan perumal
Hello, 

Yes you can export data from salesfroce in to Excel file with all related information. 

all you ned to do 

From your Salesfroce Org go to Expport data

Select the Case and EmailMessage for attachment you need to tick the check box in second image below. 

User-added image
User-added image

Hope this will work. mark Best Answer if its work for you. 
Thanks
karthik
 

All Answers

karthikeyan perumalkarthikeyan perumal
Hello, 

Yes you can export data from salesfroce in to Excel file with all related information. 

all you ned to do 

From your Salesfroce Org go to Expport data

Select the Case and EmailMessage for attachment you need to tick the check box in second image below. 

User-added image
User-added image

Hope this will work. mark Best Answer if its work for you. 
Thanks
karthik
 
This was selected as the best answer
Nikhil MohanNikhil Mohan
Will this export work as a bulk for multiple cases at a time (lets say 100,000 cases) or does it have to be done one case at a time? What's the atlernative if it needs to be done as a bulk, for 100K cases 
JulieBJulieB
Is there a way of doing this just for 1 specific case?