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Adam BengtsonAdam Bengtson 

Setting up a custom domain name in SF

I am trying to setup a custom domain name in salesforce mypage.example.com and point it to a visualforce page I have created.  I followed the instructions here , https://help.salesforce.com/apex/HTViewSolution?id=000205653&language=en_US.

It keeps telling me I need to add the CNAME to my DNS, which I have looked at over and over again and it is there and shows when i do an nslookup and to clarify we own the domain name and looking to point the subdomain to SF.  Is there a step I am not doing? Do I need to set up My Domain first? I am not sure what My Domain actually does so that would be helpful to know as well if you could include that.

THanks!