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Mark Thomas 15 Salesforce1 wont allow user to take screenshot
Hello,
I am trying to create a salesforce1 instructional document for my users. Whenever I try and take a screenshot using my phone I get the following error: "Couldn't capture screenshot. Can't take screenshot due to limited storage space, or isn’t allowed by the app or your organization." Since I can take screenshots of almost everything on my phone except SF1, it seems like this is a permission issue. Is there a way for the admin to allow screenshots in SF1? Any help is appreciated.
I am trying to create a salesforce1 instructional document for my users. Whenever I try and take a screenshot using my phone I get the following error: "Couldn't capture screenshot. Can't take screenshot due to limited storage space, or isn’t allowed by the app or your organization." Since I can take screenshots of almost everything on my phone except SF1, it seems like this is a permission issue. Is there a way for the admin to allow screenshots in SF1? Any help is appreciated.
Thanks
All Answers
Before going to the solution for this issue, I want to point out that some of the apps (for example banking apps,salesforce), don’t let you capture the screenshot while you have the app opened as the active application. If that is the issue you are facing, we suggest you to have to install a third party screenshot app like “Screenshot ultimate” to make it work.
Now for the solution to fix this error:
Open the file manager on your android cell phone
Most android phones are coming with a pre-installed file manager apps. If your don’t find one on your phone, download any file management app from the play store (example : ES File Explorer).
Now scroll until you find a folder called as “Pictures”
Rename the folder called Pictures to “Pictures2”
Can be done by holding on the pictures folder and a popup option appears asking you to rename the document
OR play around with the options until you find this option.
And you are done. Try taking a screen shot and verify if the solution worked.
If that doesn’t seem to fix the issue, try restarting your phone and retry it.
Thanks
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