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Bamnan Dikwal 9Bamnan Dikwal 9 

Allow an email from one case in queue A to create another case in another queue B

Hi guys I will appreciate help with this. We use email to case alot in my company. We have a queue A with many cases in it and we have another different queue B.

I want people who work in queue A to be able to send n email from a case in queue A and therefore generate a new case in queue B. We have the email thread on our templates and email subject at the moment and that prevents this from happening.

It will be great if anyone can help.
MoggyMoggy
Why would you want to create a new case in queue B if the case in queue A is already being worked on?
What is the business requirement?
You should not use Email to case from within the system to create new cases, HINT: STORAGE usage