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sandeep madhav live agent chat reject, Redirect user to unavailable page
Hi,
Can some one help, When live Agent reject chat invitation , i want to redirect user to specific custom page.
Can some one help, When live Agent reject chat invitation , i want to redirect user to specific custom page.
When configuring Live Agent,if the chat requests are declined then you may Re-Route the requests as below:
The Routing Type for the button or invitation must be selected as "Least Active" or "Most Available" for the options to appear as choices.
Below is the click path:
From Setup | Customize | Live Agent | Live Agent Sessions | Chat Buttons & Invitations, click Edit next to the chat button. Options are located in 'Routing Information' section.
Please let us know if you need anything in addition.
Kindly mark this post as solved if the information help's so that it gets removed from the unanswered queue which results in helping others who are really in need of it.
Best Regards,
Nagendra.P
Thanks for your time, but if all the agents declain the chat request from user/customer. Then how can i redirect User/Customer to unavaliable form.
When any agent declain the chat user/customer will get standard message as "No agent is avaliable to chat" But i want to redirect user to vf page.