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Chris Valko LiveAgent PreChat Form - Possible to have field flow to chat box when chat opens?
Hello,
We configured our pre-chat form to have a "Your Question" field. It is a <textarea> with 4 rows. We are able to map this to the transcript record.
The issue, is that we would like it to populate in the chat box when it first loads after click the start chat button. Such as insert the question below the automated greeting.
Is this possible?
We configured our pre-chat form to have a "Your Question" field. It is a <textarea> with 4 rows. We are able to map this to the transcript record.
The issue, is that we would like it to populate in the chat box when it first loads after click the start chat button. Such as insert the question below the automated greeting.
Is this possible?