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Alexander Landmann I want to modify an case escalation rule. Currently it triggers if the owner is no user. I need to modify it so that it trigger if the owner is not a user or 1 specific queue.
I want to modify an case escalation rule. Currently it triggers if the owner is no user. I need to modify it so that it trigger if the owner is not a user or 1 specific queue.
The escaltion queue currently is as follows:
Run this rule if the following: formula evaluates to true
ISBLANK( Owner:User.Id )
If someone could tell he how to update this I would be thankfull since I am very new to this.
The escaltion queue currently is as follows:
Run this rule if the following: formula evaluates to true
ISBLANK( Owner:User.Id )
If someone could tell he how to update this I would be thankfull since I am very new to this.