+ Start a Discussion
Mitesh SuraMitesh Sura 

Salesforce Open CTI in Classic view

If you are just getting started with CTI , I would recommend reading this article https://developer.salesforce.com/forums/?id=906F00000009BAOIA2

I have got unique situation and wondering is someone can help. We are using softphone in Salesforce classic in sidebar panel using 3rd party connector form AppExchange. This works, but now we need to intercept the call for custom search (We are not using Console) and business logic. 3rd party conector does not support classic Salesforce. 

I would think Salesforce Open CTI has javascript libraries to intercept the call and continue with business logic. But under "Methods for CTI" I do not see them: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_methods_cti.htm

End goal is to use connector to connect Salesforce and call center and then use Open CTI framework to intercept incoming and outgoing calls.