*/trigger FirstContactResolution on Case(before insert,before update){/*
/*	*/for(case c:Trigger.New){//Trigger.New grabs updated information/* 
/*    	*/dateTime now=System.Now();//Assess current time to be used throughout this trigger/*
/*//Phone/Chat-First Contact Resolution Logic/*
* 		*/if(c!=null){
/*			*/if((c.Origin.contains('Phone')||c.Origin.contains('Chat'))&&(!c.Origin.contains('CP')))/*
 *			*/{/*
 *				*/if(c.Status=='Solved'){/*
 *	    			*/if(Trigger.isUpdate){/*
 *						*/c.ElapsedTime__c=/*
 * 	   					*/(Double.valueOf(now.getTime())-Double.valueOf(c.createddate.getTime()))/1000/60;/*
 * 	   					//Current datetime minus createdDate, convert to minute format from milliseconds
 * 	   					*/if(c.ElapsedTime__c<61){/*
 *      	    			*/c.First_Contact_Resolution__c=True;/*
 *          	    		*/c.First_Solve_DateTime__c=now;/*
 *          			*/}else{c.First_Contact_Resolution__c=False;}/*
 *					*/}/*                                                            
 *      			*/if(Trigger.isInsert){/*
 *						*/c.ElapsedTime__c=0;/*
 *						*/c.First_Contact_Resolution__c=True;/*
 *    					*/c.First_Solve_DateTime__c=now;/*
 *					*/}/*	  
 *				*/}else{c.First_Contact_Resolution__c=False;}/*
 *	 	 	*/}/*
 *		*/}/*
 *	*/}/*