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NIyathi Hi All, workflow rule on a lookup field with an email alert action is not working.
Got a custom object named 'Orders'. Orders has a custom field called Customer ( a look up field to Customers object) .
If the Customer name contains 'East region' , I am supposed to send a salesforce user an email alert.
Evaluation criteria : created, and every time it's edited
Rule criteria : Criteria are met
rule - Order : Customer ( name ) contains East region
And then selected the email template in the actions.
Checked the email deleverability . Still the user is not able to get the email.
What am I missing here ?
If the Customer name contains 'East region' , I am supposed to send a salesforce user an email alert.
Evaluation criteria : created, and every time it's edited
Rule criteria : Criteria are met
rule - Order : Customer ( name ) contains East region
And then selected the email template in the actions.
Checked the email deleverability . Still the user is not able to get the email.
What am I missing here ?
Please check with below link from success community exactly with similar issue and suggested workaround.
- https://success.salesforce.com/answers?id=9063A000000iRIXQA2
Please mark this as solved if it's resovled.Regards,
Nagendra.