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Hm_invi Queue users respond to approval process request from an Email?
I have to approve this custom_object__c record-A which has the status as completed.
so i have created a process builder which will call this approval process when status changes to completed.
As initial action, This will create a case with the Email sent as i added the Case2Email id in the additional field of the Alert.
The approvers from approve queue needs to respond as APPROVE to this Email case record which should approve the record-A.
i cannot assign a queue to this approval process directly because it's in a master-detail relationship.
How can i make this requirement possible.
An approval process should create a case under a queue and if any user from that queue Approves that case Email record then this approval process should be done.
I'm not supposed to use any code.
Thanks!!!
so i have created a process builder which will call this approval process when status changes to completed.
As initial action, This will create a case with the Email sent as i added the Case2Email id in the additional field of the Alert.
The approvers from approve queue needs to respond as APPROVE to this Email case record which should approve the record-A.
i cannot assign a queue to this approval process directly because it's in a master-detail relationship.
How can i make this requirement possible.
An approval process should create a case under a queue and if any user from that queue Approves that case Email record then this approval process should be done.
I'm not supposed to use any code.
Thanks!!!
Thanks,