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Arthur AlmeidaArthur Almeida 

Message Agent Off don't show in Messaging Channel

I have a bot, and this bot is active in two channels, chat, and WhatsApp.
 
When the user wants to transfer to an agent and doesn't have an agent available must show a message warning.
 
In the chat, this works but in the WhatsApp doesn't work, he ends the session. WHY??? 
User-added image

Please, help me
PriyaPriya (Salesforce Developers) 

Hi Arthur,

For this case, kindly raise a ticket with Salesforce.

Regards,

Priya Ranjan