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JohnDuraiJohnDurai 

Email To Case Scenario

Hi All - I have a requirement for email to case creation, if the email subject contais set of keywords (we have 100+ keywords) then the case should be assigned to particular queue name. can someone suggest the best approach that we can achieve this scenario? Thanks
PriyaPriya (Salesforce Developers) 

Hi John,

Here You need to setup the assignement rule. 

Check the similar requirement :-

https://salesforce.stackexchange.com/questions/197929/is-it-possible-to-assign-cases-to-queue-based-on-subject-line-which-contains-th

If it helps, please mark it as best answer.

Regards,

Priya Ranjan
Deepika GulatiDeepika Gulati

Hi John 

You can use Case Assignment rules to assign the queues to the designated queues. 

Regards

Deepika