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Christni DoyleChristni Doyle 

Email - to- Case How can I avoid to send these to a particular queue

I Have an urgent scenario like below

when a case(type of case per suppose xyz) is created via email and an agent does not pick the case in an hour an it should be moved to 'SLA Breached' Queue
now my requirement is all email to cases should not be moved to 'SLA Breached' Queue.
Suraj Tripathi 47Suraj Tripathi 47

Hii Christni,

In this Scenario you should try to make assignment rule to assign all the case in SLA Breached Queue

You Should Reference this doc 

https://sites.google.com/site/ypnexthomesalesforce/home/email-to-case-queue-setup

If it helps mark it as best.

Thanks!
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You can choose some feature queries that can help you to solve this issue or you can test here (https://easycpstest.com/) the performance.