function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
RMS@NCRMS@NC 

Find out if a case is manually created

Hi,
I have a requirement to send emails to different id's based on the case creation:
IF case is Manually created, send email to person A
IF case is created through Email to Case or Web to Case, then email Person B.
Which field will help/ How do I find out if the case is manually created?

Thanks!!
 
Santosh_B18Santosh_B18
Have you tried case origin? 
RMS@NCRMS@NC
Yes, but during Manual entry, I can give case origin as Phone, Web or Email. So it wont help me differntiate