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Kiran Jain 15 Omni Channel doesn't not accept Old cases
Hello friends,
I am looking a guy who has experience about Omni Channel.I have setup Omni Channel in my sendbox org but it's not working as expected.
My Requirment is that
#1. I have some cases in my Queues backlog Tab And Skill backlog as well and some cases has been waiting for 1 Month that is oldest one and
#2. when I insert new case from case record page after setting the queue it goes in queue backlog and when I transfered or close any exisiting case then newly created case is coming in my omni widget.
#3. I have searched on google but didn't find any solution.
I want to oldest case should be come in omni widget inseted of new one.
Please Friends help me to achieve this requirment. It's really really very Important for me.Your response would be appreciated to me.
Thanks In Advance
I am looking a guy who has experience about Omni Channel.I have setup Omni Channel in my sendbox org but it's not working as expected.
My Requirment is that
#1. I have some cases in my Queues backlog Tab And Skill backlog as well and some cases has been waiting for 1 Month that is oldest one and
#2. when I insert new case from case record page after setting the queue it goes in queue backlog and when I transfered or close any exisiting case then newly created case is coming in my omni widget.
#3. I have searched on google but didn't find any solution.
I want to oldest case should be come in omni widget inseted of new one.
Please Friends help me to achieve this requirment. It's really really very Important for me.Your response would be appreciated to me.
Thanks In Advance