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Heli service cloud superbadge challenge 3
Hi all,
I get the following error when trying to pass Service Cloud Specialist Superbadge Challenge 3:
Challenge Not yet complete... here's what's wrong:
We can't find a Contact Customer Case Task. Ensure a High Priority Task is created for the case owner to contact the customer.
Below is how I set the entitlement process:
Also I created an entitlement record and assigned to an accound record and created a case for that account and a task was created 10 mins after 20-min initial response was passed.
any ideas on what could be missing?
Thank you
I get the following error when trying to pass Service Cloud Specialist Superbadge Challenge 3:
Challenge Not yet complete... here's what's wrong:
We can't find a Contact Customer Case Task. Ensure a High Priority Task is created for the case owner to contact the customer.
Below is how I set the entitlement process:
Also I created an entitlement record and assigned to an accound record and created a case for that account and a task was created 10 mins after 20-min initial response was passed.
any ideas on what could be missing?
Thank you
Helidynamic case owner assignment fixed the issue.
