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Vincent Bartoloma 15 How to use Enhanced Email with Email Alerts...?
We use Enhanced Email in our org. I am attempting to use an Email Alert to send automated (scheduled) emails with the Case object. However, I would like for the emails to show up in the Activity History, which is displaying Enhanced Emails sent using the EmailMessage object. How can I have these emails sent with the Email Alert show up next to the Email Messages of the past ? Do I need to create a separate Email Message record ? If so, will an actual separate email be sent upon creating that record ?